Hopefully this will be the last time I post about the saga of my malfunctioning HP Presario V3000z. Thanks to a compassionate FedEx driver, I was spared the drive to Montrose to pick up my computer (see my last post). He made the arrangements to bring the box to me himself. What a guy! The [...]
As of today, my theoretically repaired notebook is sitting at a FedEx facility in Montrose (an hour away). You may ask, "But Mike, why is it in Montrose, and not delivered to your doorstep?" A fine question – thanks for asking. Despite telling two separate HP customer service reps that my address had changed, HP [...]
HP has diagnosed my motherboard problem, and given me a date for the return of the repaired laptop – November 4. It will be interesting to see if they pull it off. If they do, I will be happy to change the name of these posts to "Update: HP Sucks Sometimes."
I shipped my Presario V3000z back to HP on Friday. FedEx showed that the box was delivered Monday morning. I checked HP’s online status page to see if it reflected their receipt of the box, but as of this morning their status hadn’t changed. So I kicked out another email to HP to verify. They [...]
The return shipping box finally arrived today. I packed the laptop and filled out their form as requested. Tomorrow I’ll see if I can get FedEx to pick it up. The box was 10 days late, but I should point out that this marks the first time an HP promise was actually fulfilled. They told [...]
So I’ve resorted to using email to communicate with HP about my failed laptop. I figure it 1) keeps my blood pressure down, and 2) provides a trail of documentation. So basically I’ve made zero progress. According to HP they still haven’t even sent the return packing materials to me. They keep promising them though, [...]
The contents of this post will come as no surprise to many who read it, and some will have far worse experiences to share. But here’s my story. As noted in my last post, my HP Presario V3000 laptop needs a new motherboard. HP Customer Service has agreed to pay for the computer to be [...]
