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	<title>Comments on: The Light and Dark Sides of Customer Service</title>
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	<link>http://www.mikemaxwell.net/2009/02/21/the-light-and-dark-sides-of-customer-service/</link>
	<description>The official blog of Mike Maxwell... whatever that's worth!</description>
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		<title>By: Mike Soliman</title>
		<link>http://www.mikemaxwell.net/2009/02/21/the-light-and-dark-sides-of-customer-service/comment-page-1/#comment-39</link>
		<dc:creator>Mike Soliman</dc:creator>
		<pubDate>Tue, 24 Feb 2009 01:43:55 +0000</pubDate>
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		<description>Hey, Mike,

Great post!

I have to admit I felt the same way when I started taking photos professionally. The inner-critic is harsh and cold. I really gave away a lot of my services and rationalized that it was &quot;a learning investment.&quot; What really pushed me to be firm about pricing and fees, though, was how I realized how important my time is to me (especially now that I have a child). When seeing the world through those glasses, it became fairly easy to self-assess what I&#039;m able to offer and what it&#039;s worth.

It&#039;s sort of a shotgun approach, but it does alleviate the stress of worrying about over-charging and such.

Keep it up!</description>
		<content:encoded><![CDATA[<p>Hey, Mike,</p>
<p>Great post!</p>
<p>I have to admit I felt the same way when I started taking photos professionally. The inner-critic is harsh and cold. I really gave away a lot of my services and rationalized that it was &#8220;a learning investment.&#8221; What really pushed me to be firm about pricing and fees, though, was how I realized how important my time is to me (especially now that I have a child). When seeing the world through those glasses, it became fairly easy to self-assess what I&#8217;m able to offer and what it&#8217;s worth.</p>
<p>It&#8217;s sort of a shotgun approach, but it does alleviate the stress of worrying about over-charging and such.</p>
<p>Keep it up!</p>
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		<title>By: Michael Mowery</title>
		<link>http://www.mikemaxwell.net/2009/02/21/the-light-and-dark-sides-of-customer-service/comment-page-1/#comment-38</link>
		<dc:creator>Michael Mowery</dc:creator>
		<pubDate>Mon, 23 Feb 2009 20:00:42 +0000</pubDate>
		<guid isPermaLink="false">http://www.mikemaxwell.net/2009/02/21/the-light-and-dark-sides-of-customer-service/#comment-38</guid>
		<description>Hey Mike,
  I really enjoyed this post.  

As a computer support person I struggle with most (if not all) of the things you talk about.  I have always tinkered with Computers/Tech but it is different when it is not your computer.  I especially struggle with charging people for the extra time when it takes longer than expected.  I give AWAY way too many hours.  My &quot;marketing&quot; manager is always on me for this.  

Bottom line: My logical part of my brain knows, that I am the best value in town for work I do.  But when things get a little funky (as computers do), one has to dig deep into the online community, and that takes time.  I guess if the problem was easy, then I would not have been called in.  

I like your comments on tutoring.  Like you, I agree it is a good feeling knowing that you are helping them help themselves.  For those that are interested, I always attempt to show/teach them what I know, so they don&#039;t have to contact me next time.   

However, great job with the tutoring.  Sounds like you really connect at a level that is good for the client/student.
 
We should get together and swap notes/tools sometime.

Cheers,
Michael</description>
		<content:encoded><![CDATA[<p>Hey Mike,<br />
  I really enjoyed this post.  </p>
<p>As a computer support person I struggle with most (if not all) of the things you talk about.  I have always tinkered with Computers/Tech but it is different when it is not your computer.  I especially struggle with charging people for the extra time when it takes longer than expected.  I give AWAY way too many hours.  My &#8220;marketing&#8221; manager is always on me for this.  </p>
<p>Bottom line: My logical part of my brain knows, that I am the best value in town for work I do.  But when things get a little funky (as computers do), one has to dig deep into the online community, and that takes time.  I guess if the problem was easy, then I would not have been called in.  </p>
<p>I like your comments on tutoring.  Like you, I agree it is a good feeling knowing that you are helping them help themselves.  For those that are interested, I always attempt to show/teach them what I know, so they don&#8217;t have to contact me next time.   </p>
<p>However, great job with the tutoring.  Sounds like you really connect at a level that is good for the client/student.</p>
<p>We should get together and swap notes/tools sometime.</p>
<p>Cheers,<br />
Michael</p>
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