Update: HP Sucks

As of today, my theoretically repaired notebook is sitting at a FedEx facility in Montrose (an hour away). You may ask, "But Mike, why is it in Montrose, and not delivered to your doorstep?" A fine question – thanks for asking.

Despite telling two separate HP customer service reps that my address had changed, HP never updated the work order for the repair on my Presario. I learned this on Saturday (the 8th) when I went back to our old place to do some cleaning. FedEx had apparently tried to deliver the package to the old address twice.

So I called FedEx to explain and find out my options. Since they weren’t allowed to deliver it to a new address without approval from the shipper, and since a signature was required, I had to drive the hour to Montrose to pick up the box. Unbelievable.

And what makes this whole ridiculous story so much more ridiculous is that today, FedEx delivered to me a package from HP! At first I was thinking, "Hooray! My laptop is here! I wonder how they figured out the address mixup?" But the name on the box was NOT MINE. I’m guessing that those utterly incompetent folks at HP updated my new address on the WRONG ACCOUNT! Some poor schlub is sitting out there waiting for his HP shipment wondering why it hasn’t arrived yet.

Seriously – you can’t make this stuff up.

So I called HP to let them know they’d sent someone else’s package to me. It took me three attempts to make the rep understand the problem. He kept apologizing, and I kept trying to make sure he understood that he should be trying to fix the error for the other customer. Don’t know if it ever sunk in, but I tried.

Tags: hp sucks, presario v3000